Terms & Privacy Policy

Last updated: 14 April 2026

This page combines Kea Skies’ Terms & Conditions and Privacy Policy. It applies to your use of keaskies.com, your purchase of digital products from us, and the way we collect and handle personal information.

Business name: Living For Music Ltd t/a Kea Skies
NZBN: 9429033529578
Address: 27 Arthur Street, Whitianga 3510, New Zealand
Email: [email protected]

Terms & Conditions

1. What we sell

Kea Skies sells digital products for Microsoft Flight Simulator, including narrated tours, scenery and related downloadable content. Products are delivered digitally only unless we clearly state otherwise.

2. Orders and delivery

After successful payment, we aim to provide access to your download(s) immediately or as soon as reasonably possible.
Download links may appear on the confirmation page, in your account area and/or in your order email.
You are responsible for entering a correct email address at checkout.

3. Accounts

You may create an account to keep your orders and downloads together.
You are responsible for keeping your login details secure.
You must not use another person’s account or share access in a way that breaches these terms.

4. Licence and permitted use

Unless we state otherwise, Kea Skies products are licensed to you on a personal, non-exclusive, non-transferable basis for your own use. You must not, without our written permission:

copy, resell, sublicense, redistribute or commercially exploit our products
share paid files or download links with others
remove ownership notices, branding or licence restrictions
upload our products to file-sharing sites, forums or other public repositories

5. Compatibility and third-party content

Our products are intended for the versions of Microsoft Flight Simulator identified on the product page. It is your responsibility to check compatibility with your simulator version, operating environment and any third-party add-ons you use.

Screenshots, videos and promotional materials may include third-party scenery, aircraft or add-ons that are not included with your purchase unless expressly stated.

6. Simulator updates and support

Microsoft Flight Simulator and related platform services change regularly. From time to time, simulator updates, platform changes or third-party conflicts may break or affect the way our products work. Kea Skies is not responsible for changes made by Microsoft, Asobo or other third parties that impact compatibility after purchase.

That said, we will make a best effort to investigate reported issues and provide fixes, updates or workarounds where reasonably possible. If you run into a problem, please report the bug to [email protected] with as much detail as you can, including your simulator version, the product involved and any screenshots or error notes.

7. Pricing, taxes and payments

Prices are shown on the website at the time of purchase.
We may update pricing, discounts and offers at any time before purchase.
Payments are processed by third-party providers such as Stripe and PayPal.
You must be authorised to use the payment method you provide.

8. Consumer rights and refunds

Because Kea Skies products are digital downloads that are generally supplied immediately, we do not usually offer refunds for change of mind once access has been provided.

However, nothing in these Terms is intended to exclude any rights you may have under New Zealand consumer law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 where they apply. If a product is faulty, not as described or does not meet applicable legal guarantees, please contact us at [email protected] so we can work with you on an appropriate remedy.

9. Acceptable use of the website

You must not use the website in a way that:

breaks the law or infringes another person’s rights
interferes with the security or operation of the website
attempts to gain unauthorised access to accounts, downloads or systems
scrapes, copies or reproduces website content except as permitted by law

10. Intellectual property

All content on Kea Skies, including product files, branding, narration, scripts, imagery, audio, design elements, copy and other material, is owned by or licensed to Living For Music Ltd unless stated otherwise. All rights are reserved except where we expressly grant a licence.

11. Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential loss arising from your use of the website or products. This includes loss arising from third-party add-ons, platform changes, simulator updates, internet issues or user-side installation problems. This clause does not limit any rights that cannot lawfully be excluded.

12. Website availability

We try to keep the website available and accurate, but we do not guarantee uninterrupted access or that all content will always be error-free. We may update, suspend or remove parts of the website from time to time.

13. Governing law

These Terms are governed by the laws of New Zealand. Any dispute relating to these Terms or your use of Kea Skies will be subject to the jurisdiction of the New Zealand courts, unless applicable law requires otherwise.

14. Contact us

If you have questions about these Terms or a purchase, please contact [email protected].

Privacy Policy

1. What this policy covers

This Privacy Policy explains how Kea Skies collects, uses, stores and protects personal information when you visit our website, create an account, place an order, contact us or otherwise interact with us.

2. What we collect

Depending on how you use the website, we may collect:

your name, email address, billing details and order information
account details and login activity
support enquiries, contact form submissions and bug reports
technical data such as IP address, device, browser, location signals and usage events
payment-related information made available to us through payment providers, but not your full card number

3. How we collect information

We collect information when you:

browse or use keaskies.com
purchase a product
create or use an account
contact us by email, form or live chat
interact with analytics, tracking, advertising or support tools on the website

4. Why we use personal information

We use personal information to:

process orders and deliver downloads
provide support and respond to bug reports or questions
manage accounts and order history
improve the website, products and customer experience
prevent fraud, abuse and security issues
meet legal, tax, accounting and record-keeping obligations
send product, service or marketing communications where permitted

5. Legal basis and New Zealand privacy expectations

Where applicable, we handle personal information in line with the New Zealand Privacy Act 2020. We collect only information that is reasonably needed for our business and customer support purposes, and we take reasonable steps to keep it accurate, secure and up to date.

6. Sharing information

We may share information with trusted service providers who help us operate Kea Skies, such as:

website hosting and infrastructure providers
payment processors
email and transactional message providers
order, download and customer account tools
analytics, live chat and site improvement tools

These providers may store or process information outside New Zealand. Where this happens, we expect them to handle personal information appropriately and in line with their contractual and legal obligations.

7. Storage and security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration. No online system can be guaranteed completely secure, but we work with reputable providers and security controls to reduce risk.

8. How long we keep information

We keep personal information only for as long as reasonably needed for business, legal, tax, accounting, security, support and record-keeping purposes. Some order and transaction records may need to be retained for longer to meet legal or operational requirements.

9. Your rights

Subject to applicable law, you may ask to:

access the personal information we hold about you
correct inaccurate or incomplete information
unsubscribe from marketing communications
request deletion of information that we are not required to keep

To make a privacy request, email [email protected].

10. Complaints

If you have a privacy concern, please contact us first and we will do our best to resolve it. You may also raise a complaint with the New Zealand Office of the Privacy Commissioner if needed.

11. Children

Kea Skies is not directed to children. If you believe a child has provided personal information to us without appropriate consent, please contact us.

12. Changes to this policy

We may update this Terms & Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.